Help
If you do not find the answer to your question amongst the frequently asked questions on this page, please e-mail us at
webservices@kinkade.com
for a personal response.
What forms of payment do you accept?
We accept Visa and Mastercard.
Is it safe to use my credit card?
Personally identifiable information provided to Media Arts is encoded using Secure Sockets Layer (SSL) technology, a powerful encryption protocol that protects data as it travels over the Internet. All Internet commerce transactions by Media Arts are issued a certificate by Verisign, Inc., which ensures your data can only be read by Media Arts. As long as your browser shows its secure mode symbol, like a key or closed lock, your information will be transmitted safely. Please refer to our Privacy Statement for more information.
How much do you charge for shipping and handling?
Shipping and handling charges vary depending on the size of the order, but usually do not exceed $50.00. Please Note: This pricing only applies to purchases placed on this website. Your local Thomas Kinkade Gallery charges for shipping on a store by store pricing model. Check with the gallery prior to purchasing.
Do you ship overseas?
We accept U.S. sales only, shipping to the continental United States, Alaska, and Hawaii.
How long does it take to ship an order?
Every effort will be made to ship your order within 10 business days. However, due to the fact that some of our product is custom and hand crafted, limited edition images can take up to 30 days to receive. Please refer to our Sales Policy for more information.
What is your Customer Service number?
You can contact us at 1-800-366-3733
What is your return policy?
We will replace product within the first thirty days of receipt of your order if a product is defective due to shipping damage or manufacture defects. Please refer to our Sales Policy for more information.
What is the Thomas Kinkade Collectors' Society?
For more information please visit the Collectors' Society area of this site.
How do I place an order?
Go to the Shop Online tab and follow the navigation bar on the left side of the screen to find the purchases of your choice. You can also search for any products using the Search functionality located at the top of every page. This site only features product which is still in stock at the manufacturer -- if a selection is sold out, please visit a local gallery near you.
On your Limited Edition Art, what is the difference between a S/N or A/P?
Standard Numbered (S/N) - These lithographs are available through all authorized dealers, and the canvasses are individually hand-highlighted under the supervision of the artist. Each is authenticated by Lightpost Publishing's double referencing authorization system featuring DNA technology. Each piece is individually hand-numbered with an S/N designation after the print number to correspond with the certificate and is in a choice of hardwood framing.
Artist Proofs (A/P) - This edition is available only through Showcase and above Galleries and now the Web, and is in very small editions. A/Ps are designated with the letters A/P during the numbering process and the canvas lithograph has a backstamp identifying it as an Artist Proof.
Can you tell me the availability of this item?
Please refer to our Shop Online tab for availability of items. You can also contact us at 1-800-366-3733 ext 3
Can you confirm the price for me before I order?
Go to the shopping cart link at the upper left side of every page to see your total at anytime before placing an order.
How can I check on the status of my order?
Please view the order status link at the upper left side of every page or email us at
mailto:ordweb@mediaarts.com
Is there a local Gallery in my area?
View our Gallery Locator tab or, for additional Galleries, call Customer Service at 1-800-366-3733
Where is your Company located?
Morgan Hill, California.
Is Media Arts Group Inc. a publicly traded company?
Yes, please visit the "Investor Relations" tab at
http://www.mediaarts.com/
How can I get other Thomas Kinkade products not listed on your web site?
Just call our Customer Service department at at 800-366-3733 ext. 3 and we will gladly refer you to the company making that particular product i.e. screen savers, puzzles, wallpaper, etc.
Where can I purchase Thomas Kinkade furniture?
There are two companies that produce furniture. They can be reached at La-Z-Boy 313-457-2004 and Kincaid Furniture 800-438-8207.
How do I find out about employment opportunities?
Please visit the "Careers" tab on
http://www.mediaarts.com/
How can I open my own Thomas Kinkade Gallery?
Please visit our "Business Opportunities" tab on
http://www.mediaarts.com/
Tell me about the Artist?
Kinkade is a devout Christian and credits the Lord for both the ability and inspiration to create his paintings. His goal as an artist is to touch people of all faiths, to bring peace and joy into their lives through the images he creates. A devoted husband and doting father to their four little girls, Kinkade hides the letter 'N' in his paintings to pay tribute to his wife. Nanette, and the girls find their names and images in many of his paintings.
For more about Thomas Kinkade, please view the About the Artist tab.
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